Customized Service Concepts, LLC is a fast-growing ATM and bank equipment sales and service company serving financial institutions in New England for over 30 years. After 25 years of being an employee for ATM sales and service companies, Bob Fortin bought CSC, Inc. in 2010, changing the name of the business to CSC, LLC. Bob’s goal of becoming an NCR value added reseller was achieved almost immediately allowing CSC, LLC to offer the best ATM technology to its customer base. From there, CSC, LLC’s product offering expanded to include teller cash recyclers, drive up equipment, under counter steel, safes, night depositories, safe deposit boxes and coin and currency equipment. . Along with these offerings, CSC, LLC also provides customers with options for refurbished equipment. CSC, LLC has partnered with some of the leading manufacturers of banking equipment (NCR, Hyosung, ARCA, Coin Star, Fortis, Hamilton, Fenco) allowing us to offer our customers high-quality and reputable products, along with giving us the ability to outsource and customize all offered equipment based on each individual FI’s wants and needs.

CSC, LLC takes pride in its maintenance service. We service all ATMs (NCR, Diebold, Hyosung, etc.) and all lines of conventional bank equipment. Our goal is to be the best service option in New England while also offering a cost-effective solution for your financial institution. We measure our growth based on our service. Our high rate of customer retention is evidence that we provide quality service as we strive to consistently exceed our customers’ expectations. CSC, LLC’s philosophy is to be your financial institution’s partner, not just your vendor.

In addition to our product and service offerings, our CSC, LLC team is made up of some of the most experienced and best trained individuals in the region. Our customers regularly communicate words of praise for our team members and that is the best compliment we can receive.

Our Team

Bob Fortin


Bob Fortin has over 30 years of ATM and Conventional Bank Equipment experience. Bob Previously worked for EFMARK/Pendum as a field sales representative from 1995 to 2006 and VP of Sales from 2006 to November of 2008. In 2008 he joined Red Hawk to help launch a very successful ATM Sales & Service program. In 2010 Bob purchased Customized Service Concepts, Inc (a small ATM and bank equipment service company based in Stratford, CT), renamed the company Customized Service Concepts, LLC and substantially grew the business. Bob moved Customized Service Concepts, LLC to Durham, CT in 2012 and in April of 2017 opened a branch office in Goffstown, NH . Bob is committed to his team and is always available for customers directly.

Joseph Sagliano

EVP, Sales & Service Operations

Joseph Sagliano was appointed Executive Vice President Sales & Service Operations for Customized Service Concepts, LLC, in April 2019.  He is responsible for the company’s overall sales and service operations in the New England region.  Prior to joining Customized Service Concepts, LLC in March 2017, Joseph held a variety of key leadership positions at Diebold Incorporated, NCR and Securitas Electronic Security, Inc. and has served in the New England and New York Metro markets.  With over 20 years industry experience, Joseph plays a key role in implementing key processes, managing relationships, company infrastructure and company security.

Frank Patarino

Vice President of Sales

Frank joined CSC, LLC in January 2019 after a successful 30+ year career with NCR Corporation.  Having worked with hundreds of financial institutions throughout the northeast, he brings a wealth of knowledge about today’s financial technology solutions that impact both physical and digital channels, including teller, ATM, on-line and mobile.  He is well versed in assisting financial institutions with implementing the right solutions resulting in exceptional customer experiences and meaningful brand differentiation.  As Vice President of Sales, Frank is passionate about helping our customers cost effectively deploy the best available hardware, software and service solutions to carry out their unique Branch Transformation strategies.

Mark Lionetti

Regional Strategic Account Manager

Mark has extensive experience meeting the needs of banks and credit unions as they relate to: ATMs, Interactive Teller Machines, Managed/Integrated Services, Teller Automation (Recyclers + Dispensers), and Physical Security. Mark has spent the last 28 years (Mosler 1989-2001, Diebold 2001-2015, CSC 2015-present) working as a Sales Professional in the industry working together with clients to solve their business challenges.

Norman Matte

Sales Executive

Norman joined Customized Service Concepts, LLC in 2017. He is the sales representative for Eastern Massachusetts, New Hampshire and Rhode Island. For 25 years prior to joining CSC, Norman was employed as a National Sales Manager for several food manufacturers representing consumer goods. Restaurant Depot, BJ’s Wholesale Clubs, Market Basket, Bozzuto’s, Kroger, Price Chopper, Publix, Defense Department Commissaries, Cumberland Farms and Wa Wa are some of the companies that he sold to. Norman has been successful with introducing CSC to financial institutions in his territory.

Chris Thorne

Sales Executive

Chris Thorne joined CSC, LLC in May of 2018. Chris has over seventeen years of experience meeting the requirements of bank and credit union customers with both conventional and ATM / transactional solutions. Chris’ expertise includes Security Design and Strategy, ATMs/ITMs, Managed Services, Teller Automation, Branch Transformation and Physical Security Equipment. Prior to joining CSC, LLC, Chris held a variety of successful Sales and Account Manager positions for Verint Video Systems, Diebold Inc., and Red Hawk Fire and Security LLC.

John Kusmit

Director of Implementations

John Kusmit has over 30 years of experience in the banking equipment industry. Prior to joining the CSC team in March 2011, John began his career with The Mosler Safe Company in Connecticut as a field service technician and worked his way up to a lead technician. He then accepted a leadership position within a New England regional provider of diverse security and banking equipment which led to the opportunity to become a successful Vice President & Northeastern Regional Equipment Sales Executive. John’s vast experience and industry knowledge is valuable in supporting both the CSC Sales and Service Teams along with our ever-growing Customer / Partner Team.

Chris McKulsky

ATM/ITM Service Manager

Chris McKulsky was appointed ATM/ITM Service Manager in April 2020. He is responsible for the technical ATM/ITM field service teams across New England, customer satisfaction and delivering desired results. Chris joined CSC, LLC in 2015. During his tenure he has held several positions from Field Service Technician, Field Service Technician Team Leader and Associate Project Manager. Chris is fully trained on NCR, Diebold, Hyosung, Wincor and Triton ATMs, as well as teller cash recyclers (TCRs) and Reis coin counters. Chris is fully committed to growing CSC, LLC by providing the best service possible to our customers.


Physical Security Service/Project Manager

Stephen Ledyard was appointed Physical Security Service/Project Manager in April 2020. He is responsible for all aspects of Physical Security equipment in addition to Teller Recyclers across New England, customer satisfaction and delivering desired results. During his tenure, he has been instrumental in field service and installations. Stephen joined CSC, LLC in 2016. He is a native of Connecticut and came to CSC, LLC with over 18 years of traditional bank equipment experience, including vaults, safe deposit boxes, and drive up equipment. He is also an NCR certified engineer, a licensed electrician, and locksmith.

Duane Smith

Regional Logistics Manager

Duane Smith started at Customized Service Concepts in August of 2011. Starting out as a Field Service Technician, he has advanced to the Logistics Manager and handles the company’s Database and Security Systems. He is passionate about the company as well as all the clients and vendors he encounters. With the encouragement of the company, he excels at completing all the online university classes from all the major manufacturers.

Kurt Robair

Regional Technical Manager

With almost 30 years of ATM and ITM service experience spanning several companies, there isn’t much out there that Kurt hasn’t seen. Working as both an ATM/ITM field technician and service manager before joining CSC in 2010, Kurt has proven himself to be both hard working and self-motivated; striving to keep the customers happy. Kurt currently serves as Regional Technical Manager, overseeing the training, software, and technical support divisions of the company as well and assisting the service department.

Gary DiBattista

Service Team Leader – Southern New England

Gary DiBattista joined Customized Service Concepts, LLC in 2016 and has been in the industry since 2010.  Gary has two decades in the field service industry.  He is fully trained on Diebold, NCR, Hyosung, Wincor, and ARCA equipment.  Gary is committed and dedicated to providing the best customer service to all CSC, LLC customers.

Brendan Lynch

Service Team Leader – Western New England

Brendan Lynch joined Customized Service Concepts, LLC in 2017 and has been in the industry since 2006.  Prior to joining CSC, LLC, Brendan worked for Diebold, Inc. and held positions of Field Service Technician and Team Leader.  Brendan is fully trained on Diebold and NCR ATMs, Kaba Mas locks, and key access control systems. Brendan is committed and dedicated to providing the best service for all CSC, LLC customers.


Rob Hickey

Service Team Leader – Northern New England

Rob Hickey, a Team Leader for the Massachusetts service area, joined CSC in 2017. Rob has 37 years of experience working on various makes and models of equipment. His focus is on ATM repair – all makes and models. Rob is committed to ensuring that the CSC service offering is the best and most reliable in Massachusetts and New Hampshire.


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Partners & Affiliates


Read what our customers are saying about CSC, LLC

I wanted to personally thank you for sending a tech out so fast today. We were very concerned with the “Fishing Fault” that was causing the ATM to be down. The tech you sent was exceptionally knowledgeable and we are very happy with the outcome.

Kurt showed up and stayed until the end. I could not be more impressed with Kurt. Kurt was awesome and it was a great help having him there yesterday. Yet another impressive CSC employee that we have come across.

Overall I couldn’t be more pleased with how CSC has handled this project.  It’s really great to partner with a vendor who understands the importance of this ITM project and the opening of our marquee branch.  So with that, I say THANK YOU for your support and commitment to customer service.  You guys always deliver for us!

For the record; you and the rest of your team are freakin’ amazing. Thank you for staying on it.

Just wanted to drop you another note to say thank you for the excellent service and support. Mark Lionetti has been a tremendous customer rep and we have been so glad to be working with him. He obviously has many potential and actual customers but we always feel like we are the only customer (that’s a great thing!). He does make us feel like a special customer.
The service & support from the ATM / ITM crew has been tremendous and the dispatch center has been “kicking ass” as per my staff. John Kusmit has been another guy staff member that I’ve heard numerous good things about. Switching to CSC was a great decision on our part and we could not be happier with your team.
Keep up the great work and we are very excited about our future together!

I write you to express my gratitude and significant satisfaction with the service which Ken provided yesterday regarding a skimmer attack on our Branch ATM, and his assistance in protecting our two ATMs at our main office. His professionalism and expertise were outstanding and confirmed our decision to retain the services of your company.

I appreciate you and your teams hard work installing the six additional anti-skimming NCR DIP readers so quickly.


Customized Service Concepts, LLC

51 Ozick Drive, Suite 101
Durham, CT 06422

18 Cote Ave, Suite 13
Goffstown, NH 03045