For over 25 years Customized Service Concepts has provided ATM and ITM Hardware Maintenance Solutions to the Financial Industry. In a market that is constantly evolving, we work hard to provide state of the art service solutions to our customers at rates that make sense. We hire some of the best service technicians in the business and give those technicians the tools and support to help us exceed our customers’ expectations. We service most brands including NCR, Diebold, GRG Cummins and Hyosung equipment. All our technicians are factory trained and we only utilize certified parts! Our goal is to be more than your service vendor…we take a consultative approach and strive to be a partner to our customers.
Teller Cash Recycler (TCR) Maintenance
RemoteView Managed ATM/ITM Services
Pressure to manage the self-service channel effectively and efficiently is on the rise. As a result, Financial Institutions are looking for alternative ways to keep up with ever-changing compliance standards, reduce operating costs, increase ATM availability, and enhance customer satisfaction. CSC RemoteView does all of this and more, resulting in superior control over a Financial Institution’s ATM fleet.
What is CSC RemoteView?
CSC RemoteView is a remote ATM management tool that provides a faster and more economical approach to ATM service. CSC RemoteView helps our customers by providing greater ATM availability, tighter control over software patches for Windows and PCI compliance, improved E-Journal retrieval and archiving, and the ability to better align branding and marketing messages within the self-service ATM/ITM channel
How CSC RemoteView Benefits Our Customers
- Reduce the cost of ATM Services and Operations.
- Enhance control over the self-service channel.
- Remotely push Microsoft Patch Updates, ensuring PCI-DSS compliance.
- Diagnose and repair operational issues remotely, minimizing the need for, and cost of, maintenance staff and technicians.
- Improve EJ retrieval and archiving services.
- Reduce workload on branch and central users.
- Real-time convenience to customers, 24/7.
- Increase customer satisfaction.
ATM Diagnostics Program
RemoteView ATM Diagnostics means more UPTIME. Without RemoteView ATM Diagnostics, when a fault occurs at your ATM—whether a card reader, printer, or dispenser issue—that ATM is down until a technician can get in his truck, drive to the ATM, and diagnose and fix the issue.
A customer using one of your ATMs is a captive audience: rarely do her eyes leave the screen during a transaction! Very few advertising mediums can make that claim, which puts you in a unique position to create a marketing campaign targeting the users of your ATMs. Studies show that the large majority of ATM users retain the information and clearly remember what they saw.
Your ATMs run aWindows computer inside them. Just as your personal computer needs security software, so do your ATMs, especially since they capture your customers’ bank account and financial information. Because Microsoft has discontinued support forWindows XP, which a large number of ATMs are still running, the biggest threat to your ATM network is malware attacks targeted to ATMs.
Electronic Journal Archiving
An electronic journal entry is created every time a customermakes any type of transaction at an ATM. Those journals need to be kept offsite in case a customer has a discrepancy or dispute regarding a transaction. Financial Institutions are subject to strict rules regarding how to resolve errors and how long to retainrecords.
Your ATMs have Windows computers running inside them. Microsoft releases security patches on a monthly basis, just as they do for your personal computer. Unfortunately, too many financial institutions don’t deploy these patches regularly, which can lead to unstable systems and out-of-compliance ATMs, as well as making you vulnerable to outsiders hacking into your network.
Conventional Bank Equipment Maintenance
For over 25 years Customized Service Concepts, LLC has provided Conventional Bank Equipment Service Solutions to the Financial Industry. We repair all types of physical security and heavy equipment including drive-up pneumatic tube systems, drive-up drawers, night drops, vaults, safes, locks, safe deposit boxes, under counter steel and more. Our technicians are experienced and are familiar with all the different manufacturers of conventional bank equipment (Diebold, Hamilton/Gunnebo, Fortis). We offer an All-Inclusive Service Agreement which includes all parts, labor, travel and annual PM at one fixed rate.