Customized Service Concepts, LLC is a fast-growing ATM and bank equipment sales and service company serving financial institutions in New England for over 30 years. After 25 years of being an employee for ATM sales and service companies, Bob Fortin bought CSC, Inc. in 2010, changing the name of the business to CSC, LLC. Bob’s goal of becoming an NCR value added reseller was achieved almost immediately allowing CSC, LLC to offer the best ATM technology to its customer base. From there, CSC, LLC’s product offering expanded to include teller cash recyclers, drive up equipment, under counter steel, safes, night depositories, safe deposit boxes and coin and currency equipment. . Along with these offerings, CSC, LLC also provides customers with options for refurbished equipment. CSC, LLC has partnered with some of the leading manufacturers of banking equipment (NCR, Hyosung, ARCA, Coin Star, Fortis, Hamilton, Fenco) allowing us to offer our customers high-quality and reputable products, along with giving us the ability to outsource and customize all offered equipment based on each individual FI’s wants and needs.
CSC, LLC takes pride in its maintenance service. We service all ATMs (NCR, Diebold, Hyosung, etc.) and all lines of conventional bank equipment. Our goal is to be the best service option in New England while also offering a cost-effective solution for your financial institution. We measure our growth based on our service. Our high rate of customer retention is evidence that we provide quality service as we strive to consistently exceed our customers’ expectations. CSC, LLC’s philosophy is to be your financial institution’s partner, not just your vendor.
In addition to our product and service offerings, our CSC, LLC team is made up of some of the most experienced and best trained individuals in the region. Our customers regularly communicate words of praise for our team members and that is the best compliment we can receive.
Bob Fortin has over 30 years of ATM and Conventional Bank Equipment experience. Bob Previously worked for EFMARK/Pendum as a field sales representative from 1995 to 2006 and VP of Sales from 2006 to November of 2008. In 2008 he joined Red Hawk to help launch a very successful ATM Sales & Service program. In 2010 Bob purchased Customized Service Concepts, Inc (a small ATM and bank equipment service company based in Stratford, CT), renamed the company Customized Service Concepts, LLC and substantially grew the business. Bob moved Customized Service Concepts, LLC to Durham, CT in 2012 and in April of 2017 opened a branch office in Goffstown, NH . Bob is committed to his team and is always available for customers directly.
Vice President of Sales
Frank joined CSC, LLC in January 2019 after a successful 30+ year career with NCR Corporation. Having worked with hundreds of financial institutions throughout the northeast, he brings a wealth of knowledge about today’s financial technology solutions that impact both physical and digital channels, including teller, ATM, on-line and mobile. He is well versed in assisting financial institutions with implementing the right solutions resulting in exceptional customer experiences and meaningful brand differentiation. As Vice President of Sales, Frank is passionate about helping our customers cost effectively deploy the best available hardware, software and service solutions to carry out their unique Branch Transformation strategies.
Executive Vice President Operations
Steve joined CSC, LLC in March of 2021 as Executive Vice President of Operations. Prior to joining the CSC team, he worked in the ATM/ITM and bank equipment sales and service industry for over three decades in various capacities. Steve’s service career began in 1988 with Diebold where he was a field technician servicing ATMs, drive up and video equipment. In 1996 Steve moved on to EFMARK/Pendum as the Northeast ATM Field Service Manager. In April of 2007 Steve joined Red Hawk (now ADT Commercial) and was instrumental in launching and helping grow a very successful ATM & ITM Sales & Service program in Massachusetts. Steve is highly regarded by financial institutions in New England for his knowledge, experience and work ethic. We are thrilled to have Steve on the CSC team.
Regional Strategic Account Manager
Mark has extensive experience meeting the needs of banks and credit unions as they relate to: ATMs, Interactive Teller Machines, Managed/Integrated Services, Teller Automation (Recyclers + Dispensers), and Physical Security. Mark has spent the last 28 years (Mosler 1989-2001, Diebold 2001-2015, CSC 2015-present) working as a Sales Professional in the industry working together with clients to solve their business challenges.
Norman joined Customized Service Concepts, LLC in 2017. He is the sales representative for Eastern Massachusetts, New Hampshire and Rhode Island. For 25 years prior to joining CSC, Norman was employed as a National Sales Manager for several food manufacturers representing consumer goods. Restaurant Depot, BJ’s Wholesale Clubs, Market Basket, Bozzuto’s, Kroger, Price Chopper, Publix, Defense Department Commissaries, Cumberland Farms and Wawa are some of the companies that he sold to. Norman has been successful with introducing CSC to financial institutions in his territory.
Chris Thorne joined CSC, LLC in May of 2018. Chris has over seventeen years of experience meeting the requirements of bank and credit union customers with both conventional and ATM / transactional solutions. Chris’ expertise includes Security Design and Strategy, ATMs/ITMs, Managed Services, Teller Automation, Branch Transformation and Physical Security Equipment. Prior to joining CSC, LLC, Chris held a variety of successful Sales and Account Manager positions for Verint Video Systems, Diebold Inc., and Red Hawk Fire and Security LLC.
Director of Implementations
John Kusmit has over 30 years of experience in the banking equipment industry. Prior to joining the CSC team in March 2011, John began his career with The Mosler Safe Company in Connecticut as a field service technician and worked his way up to a lead technician. He then accepted a leadership position within a New England regional provider of diverse security and banking equipment which led to the opportunity to become a successful Vice President & Northeastern Regional Equipment Sales Executive. John’s vast experience and industry knowledge is valuable in supporting both the CSC Sales and Service Teams along with our ever-growing Customer / Partner Team.
ATM/ITM Service Manager
Chris McKulsky was appointed ATM/ITM Service Manager in April 2020. He is responsible for the technical ATM/ITM field service teams across New England, customer satisfaction and delivering desired results. Chris joined CSC, LLC in 2015. During his tenure he has held several positions from Field Service Technician, Field Service Technician Team Leader and Associate Project Manager. Chris is fully trained on NCR, Diebold, Hyosung, Wincor and Triton ATMs, as well as teller cash recyclers (TCRs) and Reis coin counters. Chris is fully committed to growing CSC, LLC by providing the best service possible to our customers.
As an experienced member of Customized Service Concepts, LLC, Gary DiBattista has been in the financial equipment industry since 2010 and has more than two decades of experience in the field service industry. He joined CSC, LLC in 2016 and was appointed Associate Project Manager July 2020. Gary is responsible for implementation of projects from inception to completion, striving for customer satisfaction. His training and experience encompass several brands, including Diebold, NCR, Hyosung, Wincor, and ARCA equipment, and provides the best customer service to all CSC, LLC customers.
Regional Logistics Manager
Duane Smith started at Customized Service Concepts in August of 2011. Starting out as a Field Service Technician, he has advanced to the Logistics Manager and handles the company’s Database and Security Systems. He is passionate about the company as well as all the clients and vendors he encounters. With the encouragement of the company, he excels at completing all the online university classes from all the major manufacturers.
Regional Technical Manager
With almost 30 years of ATM and ITM service experience spanning several companies, there isn’t much out there that Kurt hasn’t seen. Working as both an ATM/ITM field technician and service manager before joining CSC in 2010, Kurt has proven himself to be both hard working and self-motivated; striving to keep the customers happy. Kurt currently serves as Regional Technical Manager, overseeing the training, software, and technical support divisions of the company as well and assisting the service department.
Service Supervisor – CT/MA/RI
Brendan Lynch joined Customized Service Concepts, LLC in 2017 and has been in the industry since 2006. Prior to joining CSC, LLC, Brendan worked for Diebold, Inc. and held positions of Field Service Technician and Team Leader. Brendan is fully trained on Diebold and NCR ATMs, Kaba Mas locks, and key access control systems. Brendan is committed and dedicated to providing the best service for all CSC, LLC customers.
Field Service Supervisor -NH/VT/ME
Jesse Hogan joined CSC in 2020 with 15 years experience working on computer software and hardware for various systems. He has a degree in Information Technology, and is familiar with working in many different technical environments. Jesse is dedicated to ensuring a CSC service is the best and most reliable for NH/VT/ME and strives to meet customer needs.
Partners & Affiliates
The service & support from the ATM / ITM crew has been tremendous and the dispatch center has been “kicking ass” as per my staff. John Kusmit has been another guy staff member that I’ve heard numerous good things about. Switching to CSC was a great decision on our part and we could not be happier with your team.
Keep up the great work and we are very excited about our future together!