A regional service provider for ATMs and bank equipment.

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Our Products

CSC, LLC partners with the best that the financial industry has to offer. We strive to offer the best for our customers so they can give the best to theirs.

Brand Loyalty Begins at the ATM

Customized Service Concepts, LLC. is an ATM and bank equipment sales and service company serving financial institutions in New England. Our goal is to be the best service company in the Northeast while also providing a cost effective solution for your business.

Our Maintenance Services

Customized Service Concepts, LLC has been providing ATM, ITM and bank equipment maintenance solutions for over 25 years. In a market that is constantly evolving, we work hard to provide state-of-the-art solutions to our customers at rates that make sense.

We service most brands, including NCR, Diebold, and Hyosung. Our technicians are factory trained and we only utilize certified parts. We take a consultative approach to our services. We are more than your service vendor, we strive to be a partner to you.

ATM/ITM Maintenance

CSC has provided first and second line ATM and ITM maintenance solutions to the financial industry, servicing any make or model regardless of age. Our service technicians are some of the best in the business and have the tools and support needed to help us consistently exceed expectations.

We service most brands including NCR, Diebold, and Hyosung equipment, with factory trained technicians and only certified parts. Customized Service Concepts, LLC strives to be more than your service vendor.

Teller Cash Recycler (TCR) Maintenance

Customized Service Concepts, LLC repairs all types of Teller Cash Recyclers (Hamilton/Gunnebo, Hyosung, LG, Cima, NCR). Our technicians are experienced and familiar with all the different manufacturers as well as all the different types of Middleware Software solutions available today.

RemoteView Managed ATM/ITM Services

Pressure to manage the self-service channel effectively and efficiently is on the rise. As a result, financial institutions are looking for alternative ways to keep up with ever-changing compliance standards, reduce operating costs, increase ATM availability, and enhance customer satisfaction. CSC, LLC RemoteView does all of this and more, resulting in superior control over a Financial Institution’s ATM fleet.

Managed Services

As new ATM and Interactive Teller technology hits the market and compliance standards continue to evolve, the cost of owning a machine is on a steady incline. The gradually increasing complexity of the ATM channel has amplified over time and this is not expected to change in the foreseeable future. Due to these factors and many more, the industry is transitioning into a Managed Services environment. Managed Services allows Financial Institutions (FIs) to hand over the reins of their ATM channel to the experts. CSC, LLC deliver’s the infrastructure and skills required to maintain an ATM network because ATMs are a core business, not a sideline and/or a necessary nuisance. Managing ATM operations can be stressful, time consuming and expensive for any Financial Institution. Why not eliminate the headache and let an expert take control? Customized Service Concepts, LLC’s managed services was designed to eliminate many of the challenges of ATM ownership for our customers. We custom tailor the program based on a common-sense approach to ATM Outsourcing, allowing us to meet the individual needs of each FI we work with. Our program takes care of various operational and service burdens, including hardware maintenance, software upgrades, cash replenishment, supplies and most daily operations. While we concentrate on upkeep, uptime, return on investment and delivering continual improvements to the ATM channel, our customers can put their focus back on gaining market share and a competitive advantage. Let us show you how our CSC, LLC Managed Services program could help ease the burden of owning and operating a fleet of ATMs/ITMs in today’s ever changing banking environment.

Conventional Bank Equipment Maintenance

For over 25 years Customized Service Concepts, LLC has provided Conventional Bank Equipment Service Solutions to the Financial Industry. We repair all types of physical security and heavy equipment including drive-up pneumatic tube systems, drive-up drawers, night drops, vaults, safes, locks, safe deposit boxes, under counter steel and more. Our technicians are experienced and are familiar with all the different manufacturers of conventional bank equipment (Diebold, Hamilton/Gunnebo, Fortis). We offer an All-Inclusive Service Agreement which includes all parts, labor, travel and annual PM at one fixed rate.

Customized Service Concepts, LLC

Customized Service Concepts, LLC is the leading ATM and bank equipment sales and service company in New England. We strive to provide the best ATM and bank equipment to our customer base.

Our Team

Our Satisfied Customers

Reach Us

Questions? Want to learn more? reach out to us!

51 Ozick Drive, Suite 101
Durham CT 06422

18 Cote Ave, Suite 13
Goffstown NH 03045

800-341-8641

customerservice@cscatm.com

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