CSC, LLC partners with the best that the financial industry has to offer. We strive to offer the best for our customers so they can give the best to theirs.
Brand Loyalty Begins at the ATM
Customized Service Concepts, LLC. is an ATM and bank equipment sales and service company serving financial institutions in New England. Our goal is to be the best service company in the Northeast while also providing a cost effective solution for your business.
Our Maintenance Services
Customized Service Concepts, LLC has been providing ATM, ITM and bank equipment maintenance solutions for over 25 years. In a market that is constantly evolving, we work hard to provide state-of-the-art solutions to our customers at rates that make sense.
We service most brands, including NCR, Diebold, and Hyosung. Our technicians are factory trained and we only utilize certified parts. We take a consultative approach to our services. We are more than your service vendor, we strive to be a partner to you.
CSC has provided first and second line ATM and ITM maintenance solutions to the financial industry, servicing any make or model regardless of age. Our service technicians are some of the best in the business and have the tools and support needed to help us consistently exceed expectations.
We service most brands including NCR, Diebold, and Hyosung equipment, with factory trained technicians and only certified parts. Customized Service Concepts, LLC strives to be more than your service vendor.
Teller Cash Recycler (TCR) Maintenance
Customized Service Concepts, LLC repairs all types of Teller Cash Recyclers (Hamilton/Gunnebo, Hyosung, LG, Cima, NCR). Our technicians are experienced and familiar with all the different manufacturers as well as all the different types of Middleware Software solutions available today.
RemoteView Managed ATM/ITM Services
Pressure to manage the self-service channel effectively and efficiently is on the rise. As a result, financial institutions are looking for alternative ways to keep up with ever-changing compliance standards, reduce operating costs, increase ATM availability, and enhance customer satisfaction. CSC, LLC RemoteView does all of this and more, resulting in superior control over a Financial Institution’s ATM fleet.
As new ATM and Interactive Teller technology hits the market and compliance standards continue to evolve, the cost of owning a machine is on a steady incline. The gradually increasing complexity of the ATM channel has amplified over time and this is not expected to change in the foreseeable future. Due to these factors and many more, the industry is transitioning into a Managed Services environment. Managed Services allows Financial Institutions (FIs) to hand over the reins of their ATM channel to the experts. CSC, LLC deliver’s the infrastructure and skills required to maintain an ATM network because ATMs are a core business, not a sideline and/or a necessary nuisance. Managing ATM operations can be stressful, time consuming and expensive for any Financial Institution. Why not eliminate the headache and let an expert take control? Customized Service Concepts, LLC’s managed services was designed to eliminate many of the challenges of ATM ownership for our customers. We custom tailor the program based on a common-sense approach to ATM Outsourcing, allowing us to meet the individual needs of each FI we work with. Our program takes care of various operational and service burdens, including hardware maintenance, software upgrades, cash replenishment, supplies and most daily operations. While we concentrate on upkeep, uptime, return on investment and delivering continual improvements to the ATM channel, our customers can put their focus back on gaining market share and a competitive advantage. Let us show you how our CSC, LLC Managed Services program could help ease the burden of owning and operating a fleet of ATMs/ITMs in today’s ever changing banking environment.
Conventional Bank Equipment Maintenance
For over 25 years Customized Service Concepts, LLC has provided Conventional Bank Equipment Service Solutions to the Financial Industry. We repair all types of physical security and heavy equipment including drive-up pneumatic tube systems, drive-up drawers, night drops, vaults, safes, locks, safe deposit boxes, under counter steel and more. Our technicians are experienced and are familiar with all the different manufacturers of conventional bank equipment (Diebold, Hamilton/Gunnebo, Fortis). We offer an All-Inclusive Service Agreement which includes all parts, labor, travel and annual PM at one fixed rate.
Customized Service Concepts, LLC
Customized Service Concepts, LLC is the leading ATM and bank equipment sales and service company in New England. We strive to provide the best ATM and bank equipment to our customer base.
Bob Fortin has over 30 years of experience with ATM and conventional bank equipment. While working for EFMARK/Pendum as a field sales representative starting in 1995, he became VP of Sales in 2006. In 2008, Bob joined Red Hawk to help launch a prosperous ATM sales and service program. In 2010, Bob purchased Customized Service Concepts, Inc, a small ATM and bank equipment service company based in Stratford, CT. In 2012, Bob moved the company to Durham, CT, and in 2017 CSC, LLC added an office in Goffstown, NH. Bob is committed to his team and is always available for customers directly.
Steve joined CSC, LLC in 2021 as Executive Vice President of Operations. Prior to joining the CSC team, he worked in the ATM/ITM and bank equipment sales and service industry for over three decades in various capacities. He earned a reputation as a top-notch sales team member through companies like Diebold, EFMARK/Pendum and Red Hawk (now ADT commercial). Steve has worked with our CEO in several other agencies, and we are now excited to have Steve on out CSC team.
Frank joined CSC in 2019 after a successful 30+ years with NCR. Having worked with hundreds of financial institutions throughout the northeast, he brings a wealth of knowledge about today’s financial technology solutions that impact both physical and digital channels, including teller, ATM, on-line and mobile. Frank is well versed in assisting financial institutions with the right solutions resulting in exceptional customer experiences and meaningful brand differentiation. As Vice President of Sales, Frank is passionate about helping our customers cost effectively deploy the best available hardware, software and service solutions to carry out their unique branch transformation.
Mark Lionetti has over 30 years of extensive experience meeting the needs of banks and credit unions. His expertise in ATMs, Interactive Teller Machines, Managed/Integrated Services, Teller Automation, Recyclers, Dispensers, and Physical Security has made him an integral part of the CSC team. His work with Mosler and Diebold have given him the expertise expected of a Sales Professional in the industry, ensuring Mark will work with our clients to solve their business challenges
Norman joined Customized Service Concepts, LLC in 2017. He is the sales representative for Eastern Massachusetts, New Hampshire and Rhode Island. For 25 years prior to joining CSC, Norman was employed as a National Sales Manager for several food manufacturers representing consumer goods. Restaurant Depot, BJ’s Wholesale Clubs, Market Basket, Bozzuto’s, Kroger, Price Chopper, Publix, Defense Department Commissaries, Cumberland Farms and Wawa are some of the companies that he sold to. Norman has been successful with introducing CSC to financial institutions in his territory.
Chris Thorne joined CSC, LLC in May of 2018. Chris has over seventeen years of experience meeting the requirements of bank and credit union customers with both conventional and ATM/transactional solutions. Chris’ expertise includes Security Design and Strategy, ATMs/ITMs, Managed Services, Teller Automation, Branch Transformation and Physical Security Equipment. Prior to joining CSC, LLC, Chris held a variety of successful Sales and Account Manager positions for Verint Video Systems, Diebold Inc., and Red Hawk Fire and Security LLC.
John Kusmit has over 30 years of experience in the banking equipment industry. John began his career at the Mosler Safe Company in Connecticut as a field service technician and worked his way up to lead technician. After proving himself, John then accepted a leadership position within a New England regional service provider of diverse security and banking equipment. This led to the opportunity to become a successful Vice President and Northeastern Regional Equipment Sales Executive. John’s vast experience and industry knowledge is valuable in supporting both the CSC sales and service teams along with our ever-growing customer/partner team.
Chris McKulsky was appointed ATM/ITM Service Manager in April 2020. He is responsible for the technical ATM/ITM field service teams across New England, customer satisfaction and delivering desired results. Chris joined CSC, LLC in 2015, and has held several positions from Field Service Technician, Field Service Technician Team Leader and Associate Project Manager. Chris is fully trained on NCR, Diebold, Hyosung, Wincor and Triton ATMs, as well as teller cash recyclers (TCRs) and Reis coin counters. Chris is fully committed to growing CSC, LLC by providing the best service possible to our customers.
Gary DiBattista joined Customized Service Concepts, LLC in 2016 and has been in the industry since 2010. Gary has two decades in the field service industry. He is fully trained on Diebold, NCR, Hyosung, Wincor, and ARCA equipment. Gary is committed and dedicated to providing the best customer service to all CSC, LLC customers.
Duane Smith started at Customized Service Concepts in August of 2011. Starting out as a Field Service Technician, he has advanced to the Logistics Manager and handles the company’s Database and Security Systems. He is passionate about the company as well as all the clients and vendors he encounters. With the encouragement of the company, he excels at completing all the online university classes from all the major manufacturers.
With almost 30 years of ATM and ITM service experience spanning several companies, there isn’t much out there that Kurt hasn’t seen. Working as both an ATM/ITM field technician and service manager before joining CSC in 2010, Kurt has proven himself to be both hard working and self-motivated; striving to keep the customers happy. Kurt currently serves as Regional Technical Manager, overseeing the training, software, and technical support divisions of the company as well and assisting the service department.
Brendan Lynch joined Customized Service Concepts, LLC in 2017 and has been in the industry since 2006. Prior to joining CSC, LLC, Brendan worked for Diebold, Inc. and held positions of Field Service Technician and Team Leader. Brendan is fully trained on Diebold and NCR ATMs, Kaba Mas locks, and key access control systems. Brendan is committed and dedicated to providing the best service for all CSC, LLC customers.
Rob Hickey, a Team Leader for the Massachusetts service area, joined CSC in 2017. Rob has 37 years of experience working on various makes and models of equipment. His focus is on ATM repair – all makes and models. Rob is committed to ensuring that the CSC service offering is the best and most reliable in Massachusetts and New Hampshire.
Jesse Hogan joined CSC in 2020 with 15 years experience working on computer software and hardware for various systems. He has a degree in Information Technology, and is familiar with working in many different technical environments. Jesse is dedicated to ensuring a CSC service is the best and most reliable for NH/VT/ME and strives to meet customer needs.
Our Satisfied Customers
“I wanted to personally thank you for sending a tech out so fast today. We were very concerned with the “Fishing Fault” that was causing the ATM to be down. The tech you sent was exceptionally knowledgeable and we are very happy with the outcome.”
"Kurt showed up and stayed until the end. I could not be more impressed with Kurt. Kurt was awesome and it was a great help having him there yesterday. Yet another impressive CSC employee that we have come across."
"Thank you for working with us to replace the blower pack on our drive-up lanes. If you did not make arrangements (to assist us) we would have had to close."
Charter Oak Credit Union
"Thank you for your support and commitment to customer service. You guys always deliver for us."
"I've been impressed with your technician; he's prompt and thorough and made sure our Windows 10 ATM upgrades went as smoothly as possible."
Members First Credit Union
Questions? Want to learn more? reach out to us!
51 Ozick Drive, Suite 101
Durham CT 06422
18 Cote Ave, Suite 13
Goffstown NH 03045