Equipment maintenance and service options

Customized Service Concepts, LLC has provided ATM, ITM, and bank equipment maintenance solutions for over 25 years. In a constantly evolving market, we strive to provide state-of-the-art solutions to our customers at rates that make sense.

We service most brands, including NCR, Diebold, and Hyosung. Our technicians are factory trained, and we only utilize certified parts. We take a consultative approach to our services. CSC, LLC is more than your service vendor; we strive to be a partner to you.

 

Maintenance and Service
RemoteView Managed Service

Pressure to manage the self-service channel effectively and efficiently is on the rise. As a result, financial institutions are looking for alternative ways to maintain evolving compliance standards, reduce operating costs, increase ATM availability, and enhance customer satisfaction. CSC, LLC RemoteView does all of this and more, resulting in superior control over a Financial Institution’s ATM fleet.

ATM/ITM Maintenance

CSC provides first and second-line ATM and ITM maintenance solutions to the financial industry, servicing any make or model regardless of age. Our service technicians are the best in the business and have the tools and support to help consistently exceed expectations.

We service most brands, including NCR, Diebold, and Hyosung equipment, with factory-trained technicians and only certified parts. Customized Service Concepts, LLC strives to be more than your service vendor.

Teller Cash Recycler (TCR) Maintenance

Customized Service Concepts, LLC repairs all types of Teller Cash Recyclers (Hamilton/Gunnebo, Hyosung, LG, Cima, NCR). Our technicians are experienced and familiar with all manufacturers as well as all types of Middleware Software solutions available today.

Managed Services

While new ATM and interactive technology is developed and compliance standards continue to evolve, machine ownership costs are steadily increasing. The gradually increasing complexity of the ATM channel has amplified over time and is not expected to change anytime soon. Due to these factors and many more, the industry is transitioning into a Managed Services environment.

Managed Services lets financial institutions hand over the reins of their ATM channel to the experts. We deliver the infrastructure and skills required to maintain an ATM network because ATMs are our core business. Customized Service Concepts, LLC’s managed service is designed to eliminate many of the challenges of ATM ownership for our customers. We custom tailor the program based on a common-sense approach to ATM Outsourcing, allowing us to meet your individual needs. Our program maintains various operational and service burdens, including hardware maintenance, software upgrades, cash replenishment, supplies, and most daily operations.

We make ATM/ITM Management Easy

While we concentrate on upkeep, uptime, return on investment and continual improvements to the ATM channel, our customers can put their focus on gaining market share with a competitive advantage. Let us show you how CSC, LLC Managed Services can help ease the burden of owning and operating a fleet of ATMs/ITMs in today’s evolving banking environment.

Conventional Bank Equipment Maintenance

For over 25 years Customized Service Concepts, LLC has provided Conventional Bank Equipment Service Solutions to the Financial Industry. We repair all types of physical security and heavy equipment including drive-up pneumatic tube systems, drive-up drawers, night drops, vaults, safes, locks, safe deposit boxes, under-counter steel, and more. Our technicians are experienced and are familiar with all the different manufacturers of conventional bank equipment (Diebold, Hamilton/Gunnebo, Fortis). We offer an All-Inclusive Service Agreement which includes all parts, labor, travel, and annual PM at one fixed rate.