Customized Service Concepts
Your regional service provider for ATMs and bank equipment
CSC, LLC partners with the best that the financial industry has to offer in order to provide the best for our customers so they can give the best to theirs.
Consistently Exceeding Expectations
Customized Service Concepts, LLC is the leading ATM and bank equipment sales and service company in New England. We strive to provide the best ATM and bank equipment to our customer base.
Bob Fortin has over 30 years of experience with ATM and conventional bank equipment. While working for EFMARK/Pendum as a field sales representative starting in 1995, he became VP of Sales in 2006. In 2008, Bob joined Red Hawk to help launch a prosperous ATM sales and service program. In 2010, Bob purchased Customized Service Concepts, Inc, a small ATM and bank equipment service company based in Stratford, CT. In 2012, Bob moved the company to Durham, CT, and in 2017 CSC, LLC added an office in Goffstown, NH. Bob is committed to his team and is always available for customers directly.
Steve joined CSC, LLC in 2021 as Executive Vice President of Operations. Prior to joining the CSC team, he worked in the ATM/ITM and bank equipment sales and service industry for over three decades in various capacities. He earned a reputation as a top-notch sales team member through companies like Diebold, EFMARK/Pendum and Red Hawk (now ADT commercial). Steve has worked with our CEO in several other agencies, and we are now excited to have Steve on out CSC team.
Frank joined CSC in 2019 after a successful 30+ years with NCR. Having worked with hundreds of financial institutions throughout the northeast, he brings a wealth of knowledge about today’s financial technology solutions. Frank is well versed in assisting with the right solutions resulting in exceptional customer experiences and meaningful brand differentiation. As Vice President of Sales, Frank is passionate about helping our customers successfully deploy the best available hardware, software, and service solutions for unique branch transformation.
Mark Lionetti has over 30 years of extensive experience meeting the needs of banks and credit unions. His expertise in ATMs, Interactive Teller Machines, Managed/Integrated Services, Teller Automation, Recyclers, Dispensers, and Physical Security has made him an integral part of the CSC team. His work with Mosler and Diebold have given him the expertise expected of a Sales Professional in the industry, ensuring Mark will work with our clients to solve their business challenges
Norman joined Customized Service Concepts, LLC in 2017. He is the sales representative for Eastern Massachusetts, New Hampshire and Rhode Island. For 25 years prior to joining CSC, Norman was employed as a National Sales Manager for several food manufacturers representing consumer goods. Restaurant Depot, BJ’s Wholesale Clubs, Market Basket, Bozzuto’s, Kroger, Price Chopper, Publix, Defense Department Commissaries, Cumberland Farms and Wawa are some of the companies that he sold to. Norman has been successful with introducing CSC to financial institutions in his territory.
Chris Thorne joined CSC, LLC in May of 2018. Chris has over seventeen years of experience meeting the requirements of bank and credit union customers with both conventional and ATM/transactional solutions. Chris’ expertise includes Security Design and Strategy, ATMs/ITMs, Managed Services, Teller Automation, Branch Transformation and Physical Security Equipment. Prior to joining CSC, LLC, Chris held a variety of successful Sales and Account Manager positions for Verint Video Systems, Diebold Inc., and Red Hawk Fire and Security LLC.
John Kusmit has over 30 years of experience in the banking equipment industry. His career began at the Mosler Safe Company in Connecticut as a field service technician and worked his way up to lead technician. John then accepted a leadership position within a New England regional service provider of diverse security and banking equipment. This led to the opportunity to become a successful Vice President and Northeastern Regional Equipment Sales Executive. John’s vast experience and industry knowledge are valuable assets to the CSC sales and service teams.
Director of Implementations
Chris McKulsky was appointed Technical Support Manager in May of 2022. He is responsible for teller cash recycler (TCR) and ATM technical support to our field service technician teams across New England. Chris joined CSC, LLC in 2015, and has held several positions from ATM/ITM Service Manager, Field Service Technician Team Leader, and Associate Project Manager. Chris is fully trained on NCR, Diebold, Hyosung, Wincor and Triton ATMs, as well as (TCRs). Chris is fully committed to growing CSC, LLC by providing the best service possible to our customers.
Technical Support Manager
Gary DiBattista has been with Customized Service Concepts, LLC since 2016, and with his dedication earned an appointment to Project Manager in July 2020. With more than two decades in the field service industry, Gary is fully trained on Diebold, NCR, Hyosung, Wincor, and ARCA equipment. He is responsible for the implementation of projects from inception to completion, ensuring customer satisfaction every time. Gary is committed and dedicated to providing the best customer service to all CSC, LLC customers.
Mike Sangiorgio was appointed as Service Manager for CSC in May of 2022. Mike joined CSC with over 20 years of experience in the ATM industry. Starting at Diebold as a Field Service Technician, Mike worked on ATMs, drive-up tube systems, safes and locks. His hard work and dedication had him promoted to Installation Manager, and a transfer to NCR placed him in the position of Territory Manager. Mike is now a key asset to the CSC team, using his knowledge and expertise to help us support our clients.
Brendan Lynch joined Customized Service Concepts, LLC in 2017 and has been in the industry since 2006. Prior to joining CSC, LLC, Brendan worked for Diebold, Inc. and held positions of Field Service Technician and Team Leader. Brendan is fully trained on Diebold and NCR ATMs, Kaba Mas locks, and key access control systems. Brendan is committed and dedicated to providing the best service for all CSC, LLC customers.
Field Service Supervisor - CT/MA/RI
Nelson Silva joined CSC in 2020. A Marine Corps veteran, Nelson was able to take charge of his position and quickly prove his skills as a Field Service Technician. His dedication to CSC has made him an integral part of our team, showcasing technical expertise and a willingness to assist others and promote positive communications. Nelson supervises service throughout Rhode Island and Easter Massachusetts, and strives to provide the best service in the region.
Field Service Supervisor - Eastern MA
Jesse Hogan joined CSC in 2020 with 15 years experience working on computer software and hardware for various systems. He has a degree in Information Technology, and is familiar with working in many different technical environments. Jesse is dedicated to ensuring a CSC service is the best and most reliable for NH/VT/ME and strives to meet customer needs.
Field Service Supervisor - NH/VT/ME
Duane Smith started at Customized Service Concepts in August of 2011. Starting out as a Field Service Technician, he has advanced to the Logistics Manager and handles the company’s Database and Security Systems. He is passionate about the company as well as all the clients and vendors he encounters. With the encouragement of the company, he excels at completing all the online university classes from all the major manufacturers.
With almost 30 years of ATM and ITM service experience spanning several companies, there isn’t much out there that Kurt hasn’t seen. Working as both an ATM/ITM field technician and service manager before joining CSC in 2010, Kurt has proven himself to be both hard working and self-motivated; striving to keep the customers happy. Kurt currently serves as Regional Technical Manager, overseeing the training, software, and technical support divisions of the company as well and assisting the service department.
Our Satisfied Customers
“I wanted to personally thank you for sending a tech out so fast today. We were very concerned with the “Fishing Fault” that was causing the ATM to be down. The tech you sent was exceptionally knowledgeable and we are very happy with the outcome.”
“On Friday, we had a jam in our recycler that caused an error message that disabled the machine. Within a couple of hours, CSC was on site. The machine was up and running within an hour. The tech came back today to do a cleaning for us, and during the process, he noticed that we were straight up missing a belt. He took photos and has now replaced it. We are lucky to have found a vendor with quality service techs! Kuddos to whoever got these guys on board!"
"Kurt showed up and stayed until the end. I could not be more impressed with Kurt. Kurt was awesome and it was a great help having him there yesterday. Yet another impressive CSC employee that we have come across."
"Thank you for working with us to replace the blower pack on our drive-up lanes. If you did not make arrangements (to assist us) we would have had to close."
Charter Oak Credit Union
"Thank you for your support and commitment to customer service. You guys always deliver for us."
"I've been impressed with your technician; he's prompt and thorough and made sure our Windows 10 ATM upgrades went as smoothly as possible."
Members First Credit Union
"We got the best crash course. I just wanted to share because it was above and beyond service. A big thank you to your team for helping us with our ATM."
Questions? Want to learn more? reach out to us!
51 Ozick Drive, Suite 101
Durham CT 06422
18 Cote Ave, Suite 13
Goffstown NH 03045
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We are always looking for new talent! Contact us today to see what you can expect from a career at Customized Service Concepts, LLC.