Customized Service Concepts
Your regional service provider for ATMs and bank equipment
Our Products
CSC, LLC partners with the best that the financial industry has to offer in order to provide the best for our customers so they can give the best to theirs.
Consistently Exceeding Expectations
Customized Service Concepts, LLC is the leading ATM and bank equipment sales and service company in New England. We strive to provide the best ATM and bank equipment to our customer base.
Our Team
Bob Fortin has over 30 years of experience with ATM and conventional bank equipment. While working for EFMARK/Pendum as a field sales representative starting in 1995, he became VP of Sales in 2006. In 2008, Bob joined Red Hawk to help launch a prosperous ATM sales and service program. In 2010, Bob purchased Customized Service Concepts, Inc, a small ATM and bank equipment service company based in Stratford, CT. In 2012, Bob moved the company to Durham, CT, and in 2017 CSC, LLC added an office in Goffstown, NH. Bob is committed to his team and is always available for customers directly.
Bob Fortin
CEO
Steve joined CSC, LLC in 2021 as Executive Vice President of Operations. Prior to joining the CSC team, he worked in the ATM/ITM and bank equipment sales and service industry for over three decades in various capacities. He earned a reputation as a top-notch sales team member through companies like Diebold, EFMARK/Pendum and Red Hawk (now ADT commercial). Steve has worked with our CEO in several other agencies, and we are now excited to have Steve on out CSC team.
Steve Glinski
EVP Operations
508.277.4292
steve.glinski@cscatm.com
Frank joined CSC in 2019 after a successful 30+ years with NCR. Having worked with hundreds of financial institutions throughout the northeast, he brings a wealth of knowledge about today’s financial technology solutions. Frank is well versed in assisting with the right solutions resulting in exceptional customer experiences and meaningful brand differentiation. As Vice President of Sales, Frank is passionate about helping our customers successfully deploy the best available hardware, software, and service solutions for unique branch transformation.
Frank Patarino
VP of Sales
781.400.6296
frank.patarino@cscatm.com
Mark Lionetti has over 30 years of extensive experience meeting the needs of banks and credit unions. His expertise in ATMs, Interactive Teller Machines, Managed/Integrated Services, Teller Automation, Recyclers, Dispensers, and Physical Security has made him an integral part of the CSC team. His work with Mosler and Diebold have given him the expertise expected of a Sales Professional in the industry, ensuring Mark will work with our clients to solve their business challenges
Mark Lionetti
Regional Strategic Account Manager
203.993.4755
mark.lionetti@cscatm.com
Norman joined Customized Service Concepts, LLC in 2017. He is the sales representative for Eastern Massachusetts, New Hampshire and Rhode Island. For 25 years prior to joining CSC, Norman was employed as a National Sales Manager for several food manufacturers representing consumer goods. Restaurant Depot, BJ’s Wholesale Clubs, Market Basket, Bozzuto’s, Kroger, Price Chopper, Publix, Defense Department Commissaries, Cumberland Farms and Wawa are some of the companies that he sold to. Norman has been successful with introducing CSC to financial institutions in his territory.
Norm Matte
Sales Executive
603.660.0125
norman.matte@cscatm.com
Chris Thorne joined CSC, LLC in May of 2018. Chris has over seventeen years of experience meeting the requirements of bank and credit union customers with both conventional and ATM/transactional solutions. Chris’ expertise includes Security Design and Strategy, ATMs/ITMs, Managed Services, Teller Automation, Branch Transformation and Physical Security Equipment. Prior to joining CSC, LLC, Chris held a variety of successful Sales and Account Manager positions for Verint Video Systems, Diebold Inc., and Red Hawk Fire and Security LLC.
Chris Thorne
Sales Executive
781.853.1013
chris.thorne@cscatm.com
John Kusmit has over 30 years of experience in the banking equipment industry. His career began at the Mosler Safe Company in Connecticut as a field service technician and worked his way up to lead technician. John then accepted a leadership position within a New England regional service provider of diverse security and banking equipment. This led to the opportunity to become a successful Vice President and Northeastern Regional Equipment Sales Executive. John’s vast experience and industry knowledge are valuable assets to the CSC sales and service teams.
John Kusmit
Director of Implementations
Chris McKulsky was appointed ATM/ITM Service Manager in April 2020. He is responsible for the technical ATM/ITM field service teams across New England, customer satisfaction and delivering desired results. Chris joined CSC, LLC in 2015, and has held several positions from Field Service Technician, Field Service Technician Team Leader and Associate Project Manager. Chris is fully trained on NCR, Diebold, Hyosung, Wincor and Triton ATMs, as well as teller cash recyclers (TCRs) and Reis coin counters. Chris is fully committed to growing CSC, LLC by providing the best service possible to our customers.
Chris McKulsky
ATM/ITM Service Manager
Gary DiBattista joined Customized Service Concepts, LLC in 2016 and has been in the industry since 2010. Gary has two decades in the field service industry. He is fully trained on Diebold, NCR, Hyosung, Wincor, and ARCA equipment. Gary is committed and dedicated to providing the best customer service to all CSC, LLC customers.
Gary DiBattista
Project Manager
Mike Sangiorgio joined CSC with over 20 years of experience in the ATM industry. Starting at Diebold as a Field Service Technician, Mike worked on ATMs, drive-up tube systems, safes and locks. His hard work and dedication had him promoted to Installation Manager, and a transfer to NCR placed him in the position of Territory Manager. Mike now works with CSC as a Project Manager, using his knowledge and expertise to help us support our clients.
Mike Sangiorgio
Project Manager
Brendan Lynch joined Customized Service Concepts, LLC in 2017 and has been in the industry since 2006. Prior to joining CSC, LLC, Brendan worked for Diebold, Inc. and held positions of Field Service Technician and Team Leader. Brendan is fully trained on Diebold and NCR ATMs, Kaba Mas locks, and key access control systems. Brendan is committed and dedicated to providing the best service for all CSC, LLC customers.
Brendan Lynch
Field Service Supervisor - CT/MA/RI
Nelson Silva joined CSC in 2020. A Marine Corps veteran, Nelson was able to take charge of his position and quickly prove his skills as a Field Service Technician. His dedication to CSC has made him an integral part of our team, showcasing technical expertise and a willingness to assist others and promote positive communications. Nelson supervises service throughout Rhode Island and Easter Massachusetts, and strives to provide the best service in the region.
Nelson Silva
Field Service Supervisor - Eastern MA
Jesse Hogan joined CSC in 2020 with 15 years experience working on computer software and hardware for various systems. He has a degree in Information Technology, and is familiar with working in many different technical environments. Jesse is dedicated to ensuring a CSC service is the best and most reliable for NH/VT/ME and strives to meet customer needs.
Jesse Hogan
Field Service Supervisor - NH/VT/ME
Liz joined CSC in 2018, with experience in dispatch and customer communications. She quickly became an integral part of the CSC team, dedicated to supporting our clients and helping provide the best service possible. Her hard work and dedication has earned her the position of Dispatch Supervisor.
Liz Facer
Customer Service/Dispatch Supervisor
Our Satisfied Customers
Reach Us
Questions? Want to learn more? reach out to us!
51 Ozick Drive, Suite 101
Durham CT 06422
18 Cote Ave, Suite 13
Goffstown NH 03045
800-341-8641
info@cscatm.com
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Employment Opportunities
We are always looking for new talent! Contact us today to see what you can expect from a career at Customized Service Concepts, LLC.
